Question 1

Is there a membership fee?

Accepted Answer

There is no membership fee. You only pay for the services you use.

Question 2

How often do you have flights?

Accepted Answer

We have five flights from the U.S. each week: Monday, Tuesday, Wednesday, Friday, and Saturday.

Question 3

How often do you have sea freight?

Accepted Answer

We have freight by sea once per week.

Question 4

When do customs fees apply?

Accepted Answer

Customs fees are only charged on packages valued at USD $100 or higher.

Question 5

What are restricted items?

Accepted Answer

Restricted items include toy guns, pepper spray, weapons such as swords and guns, ammunition, radar detectors, unprocessed meat, live animals, firecrackers, explosives, lighters and matches, camouflage, and cash, among other prohibited goods.

Question 6

How do I know my US address?

Accepted Answer

Once you sign up, your US shipping address will be sent to you automatically by email. You can also view it anytime by signing in to your customer portal.

Question 7

How much does it cost to sign up?

Accepted Answer

Nothing. Creating your account and receiving your free US shipping address costs you absolutely nothing. You only pay when you ship a package.

Question 8

How are duties calculated by Customs?

Accepted Answer

Packages valued over the USD $100 threshold may be subject to Customs duties based on the package’s total value, along with any applicable Customs Administration fees.

Question 9

What if my item was originally over USD $100 but I got it on sale?

Accepted Answer

You can provide the invoice or receipt from the merchant showing the actual purchase price. Send it to us if Customs requests documentation to verify the item’s value.

Question 10

How much does it cost to ship a package to my country?

Accepted Answer

Use our Shipping Calculator. Enter your package’s weight to calculate the shipping cost.

Question 11

What payment methods do you accept?

Accepted Answer

We accept cash and major debit and credit cards for your convenience.

Question 12

How do I request delivery?

Accepted Answer

Call our office at 876-581-0130 or email rngship.travel@gmail.com with the delivery location, preferred date, and time, and we’ll assist with your request.

Question 13

How can I book a service with RNG Travel?

Accepted Answer

Select Travel from the menu, choose local or international travel, and complete the requested information. Our team will review your request and respond within 24 hours with an option tailored to your needs. If you need assistance, contact us by phone or email.

Question 14

How do I know if my booking is confirmed?

Accepted Answer

After your booking and payment are successfully completed, you will receive a confirmation email containing your booking information and receipt. If it does not arrive, please contact us promptly so we can assist.

Question 15

What destinations do you cover?

Accepted Answer

We arrange travel to destinations around the world, including the Caribbean, Asia, Africa, Europe, and beyond. Our services help you plan and book your trip with ease, wherever you are travelling.

Question 16

Can I make changes to my booking?

Accepted Answer

Changes may be accommodated depending on availability and the policies of the airline, hotel, or other service provider. Submit all requests in writing to rngship.travel@gmail.com. Additional fees may apply.

Question 17

What is your cancellation policy?

Accepted Answer

Cancellation terms vary by service and the conditions set by the relevant provider. Review the cancellation terms supplied with your booking. To request a cancellation, contact us in writing so we can guide you through the process.

Question 18

Will I get a refund if I cancel my booking?

Accepted Answer

Refund availability depends on the cancellation terms attached to your booking. Bookings marked non-refundable cannot be refunded. Where a refund is permitted, applicable processing, administrative, or supplier fees may be deducted.

Answers for shipping and travel

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